Position Summary: To ensure all guests are greeted in a friendly and courteous manner, handle all payment transactions, maximize guest satisfaction and revenue.

Essential Functions:

• Provide exceptional service.

• Welcome guests, answer questions and direct guests to the appropriate areas

• Initiates contact with guests with a warm welcome and the willingness to assist the guest

• Must be proactive in anticipating the guest’s needs

• Handle all cash and charge sales made through the Marina.

• Must effectively communicate all pertinent information amongst his/her team members and supervisory staff in regards to daily operations.

• Maintain accurate records with special emphasis on Boat Rental, guide and water-ski services, bank status, etc.; handle all overnight slip rentals and assign proper slips to all guests; administer all reservations made through sales on walk-ins for guide trips, water ski and guest reservations for boat rentals, etc.; issue marine craft to guest in a smooth and efficient manner.

• Report stock levels of guest, retail and office supplies to the Marina Manager.

• Always carries themselves in a friendly approachable manner

• Must be highly service focused with a desire to engage with guests. 

• Maintain a high level of cleanliness for all areas within the department.

• Report all incidents of guest dissatisfaction to the Marina Manager.

• Report all accidents to the Marina Manager.

• Record fuel pump readings.

• Alert Marina Manager of potential hazard issues and prevent accidents whenever possible.

• Demonstrate initiative – ability to think, work, and make decisions to solve guest concerns based on sound judgment.

• Performs other related duties as assigned

Candidate Profile:

• Skills and Knowledge

• Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers

• Able to work in outside weather conditions

• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis

• Have the ability to lift 50 pounds occasionally.

• Be able to work weekends and holidays, mornings and evenings as business demands.

• < > - Communicate effectively in writing as appropriate for the needs of the audience.

  Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

• Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guest’s needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.

• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.