Night Audit at Big Cedar Lodge

Ridgedale, MO
Depends on Experience  Hourly
Full Time

Position Summary: To be responsible for the daily auditing and posting of transactions for each of the resorts business outlets.  Perform Front Desk duties as necessary to ensure guest satisfaction.

Expected Contributions:

  • Provide superior service to our guests (internal and external) at all times
  • Follow The Resort's guidelines, dress code and standards
  • Perform daily Front Desk duties and responsibilities during their shift
  • Carry out various special projects, and perform other accounting tasks/functions as assigned
  • In carrying out all audit functions, investigate problems and determine appropriate methods of resolving them, referring unusual problems to supervisor when necessary
  • Perform other duties as assigned

Essential Functions

  • Book daily revenue amounts to proper accounts.  Reconcile cash receipts to amounts booked
  • Verify reservation rates daily
  • Create and maintain various manual and computerized reports such as complimentary stays, daily revenue reports by entity, outlet sales reports, Daily F&B information, etc.
  • Confer regularly with immediate supervisor, other lodging personnel and other Company departments/personnel, particularly central accounting, to plan and coordinate activities/projects/policies/procedures, exchange information, resolve problems, etc.
  • During night shift, staff will cover front desk activities such as check ins and outs, answering switchboard, take reservations, respond to guest requests, dispatch emergency calls, setting wake up calls etc.

Candidate Profile

Education and Experience:

  • High school diploma or GED
  • Experience with Excel
  • Customer Service Experience

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  • Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem

Other Skills and Abilities - The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.

physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.,

ravel Requirements

  • Not applicable

Big Cedar Lodge, LLC is an equal opportunity employer. Big Cedar Lodge, LLC evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, protected veteran status, disability/handicap status or any other characteristic protected by applicable law.

EEO is the Law

Reasonable Accommodations

Big Cedar Lodge, LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to or call (417) 339-5118and let us know the nature of your request and your contact information.