Ozark Mill- Lead Safety & Security Officer

Ozark, Missouri
The Ozark Mill And Finley Farms
06-09-2021
The Ozark Mill and Finley Farms
Depends on Experience  Hourly
Full Time
Varies - Weekends Needed

 

Ozark Mill and Finley Farms Description: 

Located in the heart of the Ozarks, Ozark Mill & Finley Farms is a historical and cultural destination for a new generation of travelers. Set along the Finley River in Ozark, MO, just a short drive from Springfield. We have taken great care to restore the working grist mill (built 1833) along the riverbank, to continue a long tradition of being the center of the community. The mill creates a unique place that embraces our heritage and supports a modern shift towards a more simple way of living. These inspired spaces offer events and programs that will allow people to experience an Ozark way of life in a whole new way. Inspired by the spirit of the Midwest, we are committed to delivering memorable experiences and genuine hospitality.

Modeled after the family farms that once dotted the Ozark landscape, Finley Farms honors the true spirit of the Ozarks agricultural beginnings—through time honored techniques, education and a sense of pride. Finley Farms is a multi-parcel, small plot, high-yield farm that will include a variety of edibles from vegetables to fruit and herbs to mushrooms. The farm produces seasonal products for the on-site farm market and restaurants. The farm is dedicated to being a resource and an educational amenity for the area. The farm grows produce that is incorporated through a myriad of food, drinks and products throughout the entire property.  

Our business focus is outdoor retail and destination hospitality. We have deep roots and a deep love for the Ozarks which is why we are committed to the conservation and restoration of our land and our landmarks.  

Scope of Position

The Lead Safety & Security Officer is responsible for overseeing the operational duties of the security team, to ensure all safety and guest service standards are being executed at the highest level. 

This person will lead and support all officers in their daily scope of duties to ensure programs and processes to protect company assets and reduce the personal safety risks are being executed in alliance with the resort and departmental standards. 

The Lead Officer will be responsible for investigating incidents and guest complaints, compiling data for accurate, timely reporting, and review all Officer Field reports daily. 

 

Duties and Responsibilities:

  • Ensure proper execution of assigned duties.
  • Train new Officers to align with the Operational Excellence and Guest Service Standards established in the department. 
  • Maintain a professional appearance, demeanor, and reputation. 
  • Knowledgeable of, adhering to, promoting, and enforcing all policies and procedures of Finley Farms.
  •  Serve as an ambassador to the Finley Farms Safety & Security Department, interacting with guests and providing genuine Ozark Hospitality in every interaction. 
  • Review daily field reports, summarize, and submit all activity to the management team. 
  • Conduct and document investigations into all claims reports per established timelines and requirements. 
  • Provide quality work and complete assignments in a thorough, timely, and accurate manner. 
  • Understand and apply job knowledge to effectively complete all required job responsibilities. 
  • Proactively maintain the skills required to perform job duties. 
  • All other duties as requested by your management team. 

 

Experience/Qualifications

  • 2+ year degree (or equivalent work experience) preferred.
  • Military, police or prior security experience required
  • Experience in the hospitality, travel or tourism industry preferred.
  • Excellent written & verbal communication.
  • Strong employee relations experience.
  • Ability to follow instructions as directed and work with a sense of urgency
  • Valid in-state Driver’s Licenses and meet Company insurability requirements. 
  • Excellent teamwork skills
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total guest satisfaction
  • Must possess strong problem-solving skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when handling emotional situations. 
  • Ability to focus attention on details
  • Effective verbal and written communications skills
  • Able to work flexible schedules/shifts as needed for a 7-day operation

Physical Requirements

  • Ability to lift to 50# safely, without assistance.
  • Ability to sit, stand, squat, lift, and or walk for the duration of the scheduled shift (up to 10 hours)
  • Ability to maneuver wilderness terrain without assistance
  • Ability to work outdoors in extreme elements of weather
  • Ability to understand, interpret and execute verbal and written instruction