Ecommerce Manager

Ridgedale, Mo
Retail
10/12/2021
Big Cedar Lodge
Depends on Experience  Annual
Full Time
Varies

POSITION SUMMARY:

The Ecommerce Manager will be primarily responsible for overseeing and managing the online sales of merchandise.  They will partner with team for decision-making for the website, social media, and online advertising.

 

ESSENTIAL FUNCTIONS:

  • Participate in all aspects of building products and features, from ideation through launch and optimization.
  • This role is inherently cross-functional. You’ll work closely with Director of Retail, buying team, reservations, marketing to bring features to develop and grow business opportunities, as well as enhance our guest experience.
  • Leverage data and analytics to track current site performance as well as make recommendations during each phase of the product lifecycle.
  • Partner with Director of Retail to ensure requirements are effectively captured in the final design output.
  • Communicate with buyers any product needs that are observed.
  • Research industry trends, customer feedback, and current performance data to conceptualize and suggest new opportunities that support Big Cedar’s vision.
  • Design and implement seasonal changes on the website.  Includes purchase of visual properties, installation, and dismantling of seasonal displays.
  • Provide guest service while working in shops.
  • Assist with visual projects as needed.  Projects may include room interiors, museum design, and a variety of requests from the VP and Owners.

Other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

   

       Minimum Degree Required:  High School Diploma or GED, Education/Training in preferred degree

       Preferred Degree:  Computer-related or business field, visual merchandising, and an auxiliary study in accounting,     

       inventory control, or other areas of business can be a huge plus.

       Certificate(s) or License(s):

       Experience: 2+ years of experience in Ecommerce, Visual Merchandising, or related field


KNOWLEDGE, SKILLS AND ABILITY:

Communicating effectively in writing as appropriate for the needs of the audience.

Good Computer Skills - Using computer hardware and software (ecommerce platform software e.g., Shopify, image software e.g., Photoshop or Illustrator, systems ERP or POS, etc.).

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

The ability to come up with unusual or clever ideas about products, services, or situations, or to develop creative ways to solve a problem.

Ability to effectively adjust to major changes in work tasks or the work environment.

Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.

Building Trust - Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions.

 

TRAVEL REQUIREMENTS:

(Some regional travel.  National travel TBD)