Assistant Activities Manager

Ridgedale, Missouri
Activities
10-22-2019
BCL
Depends on Experience 

Position Summary:

Position Summary: This position assists all aspects of Big Cedar Lodge Activities.  Including but not limited outdoor and indoor activities, private group events and large holiday events.  Its primary responsibility is to ensure that the areas it oversees provide our guests with a safe and enjoyable experiences aligned with our Mission and Values driving both revenue generated and profitability.

Expected Contributions:

  • Protect and drive Big Cedar culture and values in all interactions
  • Ensure offerings are of the best quality, safe in nature, and create a new experience, educational opportunity or an added value to the guest vacation experience.
  • Provide leadership and direction to members of the management teams in areas of responsibility.
  • Perform other related duties as required.

Essential Functions:

  • Assist in the planning, scheduling, supervising and coordination of the daily operations of the activities department.
  • Manage, track, and understand all aspects of the departments income/expense reporting
  • Track expenses charged to our department to ensure accuracy and coding
  • Order and track department inventory and supplies
  • Work events with associates to ensure proper training and understanding
  • Walk storage areas weekly to ensure they are neat and orderly
  • Develop an inventory system for all activities and supplies needed, then train staff to use the system and hold them accountable to those standards
  • Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates.
  • Assist in hiring, training, developing, coaching and managing leaders and associates in operational units
  • Gather and analyze guest feedback to address and correct issues and concerns
  • Administer resort policies fairly and consistently.
  • Oversee all aspects of Group Activities including, developing new group activities, expand and improve our existing group activities, schedule and train staff for group activities as needed.
  • Keep Group activities calendar up to date and work with Group Sales on scheduling these activities.
  • Maintain par levels for activities supplies
  • Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
  • Attend and help facilitate staff meetings.
  • Confer regularly with the Activities Manager and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
  • Deal with a variety of special problems that arise in daily operations related to inventory, purchasing, personnel, equipment, and guest complaints
  • Other duties as assigned

Candidate Profile:

  • 2 – 3 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.
  • Excel knowledge a must
  • Strong understanding of financial reports, tracking and management
  • Ability to deal effectively with customers and other Company personnel.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to communicate clearly and effectively with guests and associates. The employee is occasionally required to: climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds.

Must enjoy working outdoors in all types of weather as well as in a fast paced environment.

Management Competencies

  •  Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  • Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Skills and Knowledge

  •  Communicating effectively in writing as appropriate for the needs of the audience.
  • Excel
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.