Dock Operations Assistant

Ridgedale, MO
Big Cedar Lodge
Depends on Experience 
Full Time
Days and Weekends

POSITION SUMMARY: Provide support to the Marina Operations Supervisor in the daily operation of the Marina facilities including the office buildings, docks, launch ramp, and marina equipment; ensures overall cleanliness and maintenance of the facilities; makes minor repairs to equipment and docks. This position is temporary, full-time, working 40 hours per week including weekends and holidays.



(List in order of importance, indicate the essential responsibility and the % of time dedicated to each.  (Cumulative total Essential and Non-Essential Functions must add up to 100%, no responsibility should be less than 5%)


  • 20% Provide exceptional, friendly service while assisting guests and fellow associates. Provide information on facilities, regulations and fishing and marine conditions
  • 20% Operate equipment to complete general maintenance tasks including dock positioning, rub rails, bumpers, light changing, power washing, etc.
  • 15% Maintain cleanliness and safety of marina docks, upland walkways, parking lots, pedestrian areas, Marina and Leasing Office, restrooms, and other designated areas
  • 5% Personal appearance must be clean, neat, well-groomed to BCL grooming standards
  • 15% Provide pump out services for tenants at Long Creek Marina
  • 15% Boat, vehicle, and trailer handling skills and operation
  • 5% Participate in weekly team meetings
  • 5% Perform other duties, responsibilities, and special projects as assigned







(List the MIINIMUM education and experience requirements to perform the essential functions of the position)


       Minimum Degree Required:  High School Diploma or GED

       Preferred Degree:  N/A

       Certificate(s) or License(s): Boat License (preferred)

       Experience:  Customer Service, Marina and Small Boat Operations




(List the MINIMUM knowledge, skills and ability required to perform the essential functions of the position):

Communicating effectively in writing as appropriate for the needs of the audience.

Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.

Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

  • - Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  •  - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.



(Not Applicable or % of time & Local, Regional or National)


Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.