Human Resources Supervisor

Ridgedale, MO
Human Resources
Big Cedar Lodge
Depends on Experience 
Full Time

Position Summary:

The Human Resources Supervisor is responsible for performing human resource related duties on a professional level and works closely with Senior HR Management.  This position carries out responsibilities in the following functional areas:  Performance reviews, onboarding, data reporting, employee relations, and policy implementation. The HR Supervisor will also assist with International onboarding, including tracking required documentation, onboarding, and housing.  This position also manages several key processes and requires someone with high attention to detail and the ability to handle multiple tasks simultaneously.

Expected Duties and Responsibilities include the following:

  • Provide exceptional guest service to both our internal and external guests
  • Answer incoming calls professionally
  • Plan and direct activities of staff in carrying out such functions as screening applicants, scheduling and conducting interviews, administering tests, checking references and background, and evaluating applicant qualifications.
  • Manage automated resume and applicant tracking systems
  • Maintain data on applicant flow, interviews, hires, transfers, promotions, and terminations
  • Manages Job Opportunity Applicant program


  • Track all employee evaluations including but not limited to; reviews due each month; review scores; compliance; development
  • Maintain employee information in HRIS
    • Audit for accuracy and records changes
    • Process employee status changes in a timely manner
    • Input new employees info into payroll system
  • Analyze and compile HR data into reports and presentations as needed
  • Process terminations, send exit surveys, and assist with uniform recovery
  • Maintaining employee files and the HR Filing system; department filing, hardcopy and electronic filing
  • Process/track billing invoices for contract companies:   ie:  Express, Penmac, Staffing Plus, PeopleLink
  • Assist associates and management with unemployment process including claims and phone hearings
  • Assist in investigation and resolution of associate grievances and/or disputes and coordinate processes of responding to complaints
  • Provide clerical and administrative support to Senior Human Resource Management
  • Participate in administrative staff meetings and attend other meetings and seminars as necessary to represent the department
  • Partner with team on creating and implementing employee activities
  • General office duties
  • Other duties as assigned


Supervisory Responsibilities:  Directly supervises two employment associates in the Human Resources Department.                  Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. 

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Candidate Profile:

Education and Experience

  • High school diploma or GED
  • Experience in the human resources, recruiting, or related professional area preferred.
  • 2 year degree in a related field preferred
  • Experience working with international visa's preferred
  • Spanish speaking preferred


Skills and Knowledge

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.