Retail Sales Associate

Ridgedale, MO
Top of the Rock
10-22-2019
Top of the Rock
Depends on Experience 
Full Time & Part Time

Position Summary: To ensure all guests are greeted in a friendly and courteous manner, handle all payment transactions, maximize guest satisfaction and revenue.

Essential Functions:

  1. Provide our guests with genuine hospitality and outstanding service. 
  2. Assist guest with the highest level of professionalism possible.
  3. Knowledgeable of products with a strong ability to assist and sell.
  4. Ability to efficiently operate Point Of Sale software and hardware handling both cash and charge sales quickly and efficiently.
  5. Ability to execute opening and closing procedures.
  6.  Communicate guest requests and supply needs to Retail Manager.  
  7. Maintain a high level of cleanliness for all areas within the department and follow merchandise visual guidelines.
  8. Report all incidents of guest dissatisfaction to the Retails Store Manager.
  9. Perform other duties as required.

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Candidate Profile:

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience - One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills  - Must have basic computer skills, with the ability to learn new software in a timely manner; Point of Sale software experience a plus.

Other Skills and Abilities - The ability to thrive in a fast-paced environment, work well with a team, effectively prioritize, proceed with a sense of urgency and a real concern for guest satisfaction.  Multi-tasking must be second nature.

Other Qualifications 

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or mover up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary:  To ensure all guests are greeted in a friendly and courteous manner, handle all payment transactions, maximize guest satisfaction and revenue.