Assistant Housekeeping Manager

Ridgedale, MO
Big Cedar Lodge
Depends on Experience 
Full Time
Varies - Weekends Needed

Position Summary:

Supervise the operations of the housekeeping, laundry and all public space at Big Cedar Lodge and its affiliated properties


Expected Contributions:

  • Provide superior service to our customers (internal and external) at all times.  Follow Shared Service Standards.
  • In partnership with housekeeping leadership ensure that all rooms are cleaned to the highest standard and completed on time.
  • Maintain high moral on the housekeeping team
  • Ensure that the housekeeping department functions efficiently.
  • In partnership with housekeeping leadership, create and manage a training program that prepares new associates to clean rooms in accordance with Big Cedar standards, increase productivity and reduce turnover.


Essential Functions:

  • Assist in supervising the housekeeping and laundry staff.  Assist in the planning and conducting of training programs. Help plan and coordinate activities, assign and review work, resolve problems, etc.
  • Perform quality and inventory control checks of all resort areas.
  • Oversee the distribution of inventory, supplies and equipment; order and maintain appropriate inventories of all materials used.
  • Ensure that applicable health, safety and security procedures are followed.
  • See that guest requests are dealt with properly and in a timely manner.
  • Oversee the distribution and inventory of the Uniform Room.
  • Perform other tasks as assigned.



Candidate Profile:


Education and Experience

  • High school diploma or GED;
  • 2 years in housekeeping
  • Experience in housekeeping leadership strongly preferred


Skills and Knowledge

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.


Physical Demands: 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.


Leadership Competencies:

  • Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.