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Lead Host



Location: Ridgedale, MO
Department: F&B
Posted: 12-17-2018
Location Name: BCL
Wage: Depends on Experience
Position Type: Full Time
Shift: Nights and Weekends

Position Summary:

This position manages the flow of the restaurant, greets arriving guests, welcomes them into the establishment and seats them.

 

Essential Functions:

  • Answer the phone in a prompt and professional manner

  • Learn and use guests names

  • Book reservations and respond to all enquiries in a timely manner

  • Ensure that guests are greeted in a friendly and courteous fashion

  • Display a pleasant disposition at all times

  • Ensure the needs of waiting guests are met

  • Provide guests with sincere advice and obliging recommendations

  • Assist with ‘to go’ orders

  • Learn and promote the resorts services, facilities, and amenities and be able to direct guests accordingly

  • Monitor the open dining selections of the restaurant for empty and cleaned tables

  • Manage the flow of customers

  • Track station assignments and seating rotation

  • Assist managers and supervisors with administrative duties

  • Maintain a stocked, tidy and clean work area at all times

  • Work as a contributing team member and act in a professional and respectful manner at all times

  • Comply with all standard operating procedures and policies of Big Cedar

  • Perform other related duties assigned

     

Position Requirements:

 

  • Possess a positive attitude and work well with others

  • Be competent on the computer system

  • Must be able to take direction and work with minimal supervision

  • Must be able to lift heavy objects on a regular basis

  • Be able to work varying shifts

  • Must be able to stand for long periods of time

 

Candidate Profile:

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  High School Education but College Degree preferred, 2 years of work or related experience preferred. Must be able to work a flexible schedule of nights, days, weekends and holidays.

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  Basic Computer skills.  Experience with Point of Sales systems (such as Micros or Springer/Miller helpful)

Certificates, Licenses, Registrations:  none noted

Other Skills and Abilities: The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction

Other Qualifications:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.