Retail Stockroom Associate

Ridgedale, MO
Retail
04-23-2021
Big Cedar Lodge
Depends on Experience  Hourly
Full Time

 

Description

Individual contributor position responsible for supporting the business by keeping the sales floor stocked from day to day. Has the ability to flex into multiple roles including replenishing and/or processing merchandise, selling, and cashiering as needed. Drive store sales through full merchandise displays.

 

Key business metrics the Retail Stockroom Associate should influence:

  • Sales percent achievement to Target and LY
  • Medallia Staff Hospitality Score and Goods Selection

 

Duties and responsibilities include the following:

  • Positively impact customer experience through display and visual appeal.
  • Ensure that products are accessible, constantly available, and properly distributed.
  • Contribute to the profitability of the retail operation by receiving, handling, and managing the inventory of merchandise and supplies in a timely and organized manner.
  • Check merchandise and supply deliveries for accuracy
  • Participate in formal periodic inventory audits.
  • Decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities to supervisor.
  • Evaluate sales floor to determine merchandise needed for next day’s delivery.
  • Prepare merchandise and supplies to be transported to The Shoppe and mailing or shipping providers (e-commerce).
  • Organize the stockroom or warehouse, and ensure accurate labeling, logical placement, neat arrangement, and cleanliness.

 

 

 

Assistant Manager

 

Description

Accountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager.

 

Key business metrics the Assistant Manager should influence:

  • Sales percent achievement to Target and LY
  • Medallia Staff Hospitality Score
  • $ per Room

 

Building High Performing Teams:

  • Attract, hire, develop, inspire and retain top talent
  • Coach, develop and maximize the success of all associates
  • Build schedules to maximize and leverage sales results
  • Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
  • Build a team that works well together based on the needs of the store
  • Ensure onboarding and continued training of the associate team
  • Effectively and fairly manage performance as delegated by the store manager

Selling Effectiveness:

  • Lead and model the selling and customer experience standards
  • Lead selling efforts to meet selling goals during scheduled shifts
  • Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
  • Build highly satisfied and loyal customer base through engagement
  • Set the direction and goals for the day/shift when associates arrive for work
  • Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
  • Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

  • Make good, fact-based shopkeeper decisions that keep the store full and abundant
  • Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
  • Lead consistent focus on delivering emotionally engaging customer experiences
  • Lead, delegate and execute store standards and maintain a safe, inviting store appearance

Operational Excellence:

  • Manage controllable expenses
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
  • Act as manager on duty, when scheduled, to address customer service or maintenance issues
  • Partner with the store manager to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate Loss Prevention and safety messages into daily operations