Housekeeper

Springfield, MO
Anglers Lodge
10-22-2019
Anglers Lodge
11.00 

Housekeeping Attendant

Position Summary: To clean all assigned areas in accordance with Big Cedar Lodge procedures and standards.

Essential Functions:

  • clean corridors, lobbies, stairways, and lounges as well as guest rooms
  • organize work schedule from the room status list, arrivals and departures
  • distribute linen, towels and room supplies using wheeled carts or by hand
  • restock room supplies such as drinking glasses, soaps, shampoos, writing supplies.
  • replace dirty linens with clean items
  • inspect and turn mattresses regularly
  • store all dirty laundry in line with company policy
  • replace laundry bags and slips
  • check all appliances in rooms are in working order
  • realign furniture and amenities according to prescribed layout
  • respond to guest queries and requests
  • respond to calls for housekeeping problems such as spills, broken glasses
  • deliver any requested housekeeping items to guest rooms
  • remove room service items
  • organize and restock cart at the end of the shift
  • ensure confidentiality and security of guest rooms
  • follow all company safety and security procedures
  • report any maintenance issues or safety hazards
  • observe and report damage of hotel property
  • Be able to lift up to 50 pounds on a regular basis.

  • Provide professional, friendly service to all guests.

  • Perform other duties as required.

Candidate Profile:

Education and Experience

  • High school diploma or GED
  • or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Familiarity with computer software word processing and database and spreadsheet (especially Excel) is essential.
  • A basic knowledge of Housekeeping department duties

Language Skills:  Ability to read and comprehend simple instructions,

short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement,volume, and distance.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities:  The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.  Must be detailed oriented.  Need strong clerical, organizational and communication skills.

Other Qualifications:

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals. The noise level in the work environment is usually moderate.