Scope of Position

The Safety & Security Control Officer is responsible for ensuring the operational duties within the security office are handled efficiently and respectfully with a sense of urgency and genuine customer service.  This person will support all patrol officers in their daily scope of duties via the access control center, two-way radio communications, telephone communications, and video surveillance platform to ensure programs and processes established are being executed following departmental standards.    

Duties and Responsibilities

• The Safety & Security Control Officer will provide support in ensuring all organizational information/collateral is handled promptly and professionally.
•  Ensure proper transmission of confidential information both internal and external.
• Ensure proper execution of assigned duties.
• Maintain a professional appearance, demeanor, and reputation.
• Knowledgeable of, adhering to, promoting, and enforcing all policies and procedures of Big Cedar Lodge.
• Serve as an ambassador to the Big Cedar Lodge Safety & Security Department, interacting with guests and providing genuine Ozark Hospitality in every interaction.
• Assist with processing Lost & Found items accurately and in a timely, professional manner.
• Stay abreast of access control requests.
• Monitoring and retrieval of CCTV surveillance feed.

• Proactively maintain the skills required to perform job duties.
• Conduct post-shift vehicle inspections and record the findings.
• All other duties as requested by your management team.

Experience/Qualifications

• High School Diploma required.
• Excellent written & verbal communication.
• Strong analytical skills
• Ability to follow instructions as directed and work with a sense of urgency.
• Must possess strong problem-solving skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when handling emotional situations.
• Ability to focus attention on details.
• Able to work flexible schedules/shifts as needed for a 7-day operation.

Physical Requirements

• Ability to safely lift to 50# unassisted.
• Ability to sit, stand, squat, lift, and/or walk for the duration of the scheduled shift, (up to 10 consecutive hours).
• Ability to understand, interpret, and execute verbal and written instruction.