Head Golf Professional - Ozark National

Ridgedale, MO
Big Cedar Lodge
Depends on Experience 
Full Time
Open Flexibility Preferred

Position Summary:


As a member of the Big Cedar Golf Leadership Team the Head Golf Professional has the responsibility for the overall management of the golf operation while working cooperatively with other departments.


Will provide technical and managerial supervision of the Golf Shop, Outside Operations, Practice Facilities, and Cart Fleet, etc., while promoting the game of golf by organizing special events and providing golf instruction.


The Position Supervises:

  • Assistant Golf Professionals
  • Golf Shop Service Associates
  • Outside Service Associates
  • First Tee/On Course Guide Associates

Essential Functions Duties and Responsibilities:

  • Oversee the reservation/tee sheet system, check-in experience, pace of play, etc.
  • Track and verify all players and guests, green fees, golf carts, club care, lockers, and other charges necessary, and facilitate accurate accounting and recordkeeping
  • Oversee golf cart fleet while ensuring proper maintenance and recordkeeping
  • Manage an innovative tournament program and proficient in Golf Genius software
  • Oversee the operations of the practice facility
  • Ensure the proper storage, safety, and cleaning of golf equipment
  • Administer the Rules of Golf and educate associates.
  • Develop, maintain, update, and utilize customer database
  • Make providing excellent service a top priority.
  • Consistently produce five-star service through proper training. Along with hiring the right people who enjoy serving others.
  • Oversee retail merchandise in step with the mission of the golf operation and facility
  • Maintain a profitable golf merchandising operation
  • Assist in the development of buying plans and all golf related purchasing
  • Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel and accessories
  • Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
  • Establish accurate recordkeeping policies and procedures
  • Supervise and train all golf shop staff to maximize sales opportunities
  • Ensure customer database includes and tracks important dates, spending, sizes, preferences
  • Maintain an attractive and orderly appearance in and around the golf shop
  • Conduct accurate and timely inventory counts
  • Assist with the training of the full facility staff in regard to player development and encourage their participation
  • Recruit, hire, train, motivate, and supervise all golf operations staff and maintain accurate payroll records
  • Ensure evaluations and annual reviews are completed and recorded for all applicable staff
  • Attend staff meetings as scheduled by leadership and schedule staff meetings with golf operations associates
  • Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
  • Maintain safety standards and safety equipment within OSHA requirements
  • Adhere to, enforce, and implement policies and procedures of Big Cedar Golf & BCL
  • Responsible for the financial and operational performance of the golf shop operations and golf services
  • Ensure all financial goals and objectives are being achieved
  • Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
  • Ensure systems controls are in place to safeguard assets, revenues, and resources
  • Work closely with all department heads to achieve the goals and objectives of the facility
  • Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
  • Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions
  • Maintain PGA of America membership in good standing in an active classification
  • Actively pursue PGA membership (if a PGA Associate) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
  • Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
  • Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
  • Strong organizational, planning and prioritization skills
  • Self-motivated with desire to promote and market
  • Experienced in written and oral business communications
  • Remain up-to-date on customer relationship management tactics and strategies
  • Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
  • Maintain and promote a positive professional image within the community
  • Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
  • Maintain a credible golf game and remain current on teaching innovations
  • Promotion of the standards and techniques of playing and teaching golf and of golf terminology and etiquette.
  • Provide golf instruction as necessary.
  • Enforce golf course and facilities rules and regulations firmly, tactfully and impartially.
  • Perform other related duties as required.

Candidate Profile:

  • Associate's degree or equivalent, with at least 3 years of experience in the field. 
  • Valid membership in the PGA of America preferred; or PGA of America Apprentice progressing toward a Class A membership enrolled in at least Level 2 PGA PGM.
  • Familiar with standard concepts, practices, and procedures within the industry
  • Self-motivated with a passion for hospitality
  • Detail oriented
  • A safe driving record, and a MO Class E driver’s license.  


Skills and Knowledge

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
  • Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.