Summary:  To provide the spa guest with a professional, friendly experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1.   Prepare/check room assignment board.  Lead daily Huddles.

2.   Provide professional and friendly treatments following the procedures and protocols approved by Spa and Missouri Board of Massage Therapy regulations.

3.   Be knowledgeable of retail products and offer to sell and upsell products and services to guests.

4.   Will be responsible for assisting monitor supply inventory control and reporting to Manager.

5.   Lead by example on stocking linens, supplies, cleanliness, positive behavior

6.   Provide updated protocols, service suggestions, web ideas and updates to Manager and train new therapists.

7.   Make Spa Manager or front desk team aware of any instances of guest or team dissatisfaction.

9.   Will critique and evaluate all new therapists in training prior to them performing treatments on guests.  Will coordinate and monitor 30, 60 and 90-day goals and evaluations with manager of new associates.

10. Assist the Spa Manager in preparing shift schedules and provide 35-40 hours/week for bookings including holidays and weekend shifts. Assist in covering call-outs, when necessary.

11. Will perform other duties as required.

                         Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty

                         satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

                         Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

                         functions.

             Education and/or Experience:  Missouri massage license and/or esthetics license and  at least 5 years related                                                                                experience.     

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocols and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Good at resolving conflict.

                          Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions,                              

                          proportions, percentages related to pay.   Understand current booking software system to advise front desk on ability to upsell or suggest room moves

                          Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in

                          situations where standardization exists. Ability to interpret a variety of instructions furnished in  

                          written, oral, diagram, or schedule form.  Ability to handle conflict.

                          Certificates, Licenses, Registrations:  Must be a licensed massage therapist or esthetician with the state of Missouri.

                          Other Skills and Abilities:  The ability to work well with a team, to prioritize, a sense of urgency and a real

                          concern for guest and associate satisfaction.

                          Other Qualifications:  Leadership qualities and previous training experience is desired.

                          Physical Demands:  The physical demands described here are representative of those that must be met by an

                         employee to successfully perform the essential functions of this job. Reasonable accommodations may be made

                         to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

                         Work Environment:  The work environment characteristics described here are representative of those an

                         employee encounters while performing the essential functions of this job. Reasonable accommodations may be

                         made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is exposed to wet and/or humid conditions; oils/creams/hot towels/ other associates. The noise level in the work environment is usually low to moderate.

**This position requires availability of Saturdays, Sundays, Nights, and Holidays.

,