Position Summary:
To deliver friendly, professional service ensuring guest satisfaction when checking guest in and out of resort
Essential Functions:
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Smile, be alert and never leave the front desk unattended.
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Register guest and assign rooms, accommodate special requests whenever possible.
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Assist in pre-registration and blocking of reservations when necessary.
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Develop a thorough knowledge of the room types, rates, packages and booking procedures.
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Notify housekeeping of all late check-outs, early check-ins and special requests.
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Maintain a high level of cleanliness in Front Desk area and lobby.
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Report all incidents of guest dissatisfaction to the front desk.
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Report all accidents or injuries that occur to the front desk manager
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Prepare key packets and registration cards and include all materials to be distributed at check-in.
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Assist guest with the highest level of professionalism possible.
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File room keys.
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Develop thorough knowledge of all office machines, computer, fax machine etc.
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Handle safety deposit boxes in accordance with property procedure.
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Use proper mail, package and message handling procedures.
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Seek opportunities to WOW our guests, make your MOD aware of opportunities or guest irritants that need attention.
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Will perform other duties as required
Candidate Profile:
Education and Experience
Skills and Knowledge
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
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Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
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Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
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Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
- Originality- The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.