Position Summary:

Manage the Groups, Vacation Planning and sales departments.

Expected Contributions:

• Protect and drive Big Cedar culture and values in all interactions
• Create a team that consistently meets or exceed conversion and sales goals
• Provide leadership and direction to teams in areas of responsibility.
• Strive to exceed the budgeted sales expectations

Essential Functions:

• Be knowledgeable about Reservations, Vacation Planning and Group booking responsibilities.
• Work in the day-to-day operation for each department.
• Manage the direction of Reservations, Vacation Planning and Groups.
• Generates reports for the Reservations Department.
• Complete associate schedules according to staffing guidelines and budget.
• Develops Associate reviews and departmental meetings.
• Performs any Administrative duties for the Reservations and Vacation Planning Department.
• Ensure all reservations are accurate and guaranteed.
• Assist in resolving all guest dissatisfaction issues.
• Will perform other duties as required.
• Maintain a highly motivated, knowledgeable staff that performs with little supervision that are extremely sensitive to guest needs and are consistently seeking to assist and upsell guests.
• Closely monitor labor and keep it in line with budget adjusting as necessary to ensure that the department is meeting payroll/sales goals.
• Monitor and record daily sales from previous day. Compare night audit totals with Run It totals and handle any corrections through accounting.
• Monitor Assistant Managers performance
• Assist in setting budget goals and held accountable for achieving target goals
• Monitor and evaluate call conversions and abandoned rates and holds team accountable

Candidate Profile:

Education and Experience

• 4 year degree in a related field preferred
• 5+ years management experience strongly preferred

Skills and Knowledge

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Instruct and assist with specialized Workshops, which may be conducted at The Ozark Mill, Finley Farms, and other locations from time to time, all at the direction of Big Cedar, LLC.