Summary: Responsible for providing guests with safe, efficient and memorable activities by coordinating and leading the Activities/ Recreation department.
Essential Functions:
- Market, organize and supervise guest activities at BCL. Provide events that are of the best quality, safe in nature and which create a new experience, educational opportunity, or an added value to the guest vacation experience.
- Provide leadership and direction to the Activities/Recreation Associates.
- Strive to exceed the budgeted revenue predictions, within expense\par and payroll guidelines.
- Coordinate with the Director of Engineering to ensure recreational areas are safe and well-maintained for guests, visitors and associates.
- Coordinate with the Executive Housekeeper in providing necessary
- supplies and cleaning service to recreational areas.
- Continually evaluate existing recreational activities and develop new activities and services to exceed our guest's expectations and make memories they will treasure.
- Remain current in the industry through certification and involvement in national organizations.
- Perform other related duties as required.
Supervisory Responsibilities
- Manages Supervisors/Leads who supervise a total of 8-12 employees in the Activities/Recreation department(s)
- Responsible for the overall direction, coordination, and evaluation of these units
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work
- appraising performance; rewarding and counseling associates
- addressing complaints and resolving problems
Candidate Profile
Education and Experience
- Bachelor's degree (B. A.) from four-year college or university
- or one to two years related experience and/or training
- or equivalent combination of education and experience
Requirements:
- Possess a valid Missouri "E" or Arkansas "P" driver's license
- Clean and safe driving record
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Designs work flows and procedures.
Design - Generates creative solutions; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Communicates changes and progress; Completes projects on time and budget.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Delegation - Delegates work assignments; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services. Continually works to improve supervisory skills.
Business Acumen - Demonstrates knowledge of market and competition.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers,
clients, customers, and the general public.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should have working knowledge of Microsoft Office software; including Excel, Microsoft Word, Outlook, etc., as well as the ability to learn additional software applications quickly and efficiently.
Other Skills and Abilities: The ability to work well with a team, to prioritize and a real concern for guest satisfaction.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Resort business is 24 hours a day 7 days a week, employee must be willing to have a flexible schedule and meet the demands of the guest(s).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Travel Requirements
Big Cedar Lodge, LLC is an equal opportunity employer. Big Cedar Lodge, LLC evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, protected veteran status, disability/handicap status or any other characteristic protected by applicable law.
EEO is the Law
Reasonable Accommodations
Big Cedar Lodge, LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to bclhr@big-cedar.com or call (417) 339-5067 and let us know the nature of your request and your contact information.