Hotel General Manager - Big Cypress

Memphis, TN
Big Cypress
Big Cypress
Depends on Experience Annual
Open Availability a MUST


Position Summary:

The Hotel General Manager manages all aspects of the hotel including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Hotel General Manager provides leadership and support to all members of the hotel.  This management position is also responsible for development and training of associates.


Expected Contributions:

  • Manage Hotel and lead staff including; Administrative Assistant, Accounting Admin, Housekeeping Manager, and Front office Manager.
  • Ensure that Big Cypress team delivers excellent customer service, at all times, ensuring guests' comfort and safety.
  • Effectively manage the budget delivering on top line revenue and bottom-line profit
  • Deal with all enquiries or complaints in a professional and courteous manner, in person, on the telephone or via e-mail.
  • Ensure the hotel is clean and tidy, at all times.
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing room sales opportunities
  • In partnership with Big Cedar and Bass Pro marketing departments, propose and implement effective marketing strategies to maximize room occupancy levels.
  • Ensure that all guestrooms/conference rooms and public space are checked thoroughly at the end of every shift, confirming that they meet our standards.
  • Maintain effective communication at all times among the team.
  • Ensure correct staffing levels are in line with targets and business levels.
  • Be responsible for evacuation, in cases of emergency.
  • Report any security issues immediately.
  • Maintain personal knowledge and training.
  • Always adhere to all company policies/procedures and licensing laws
  • Ensure open communication between departments, leads, and hourly staff.
  • Successfully navigate with incorporated companies; Bass Pro and Big Cedar Lodge


Essential Functions:

  • Inform all Management staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations, if appropriate.
  • Undertake full responsibility for Scheduling and Payroll of the department.
  • Undertake full responsibility for managing operating expenses and purchasing for the hotel assist in creating budget, monitor P&L and cash handling throughout the year. 
  • Work closely with all other departments to improve guest services and foster cross-departmental communication, including Housekeeping, Spa, and Security.
  • Hold regular department meetings keeping staff informed of all activities in the hotel,
  • Reinforce standards of professionalism and promoting a strong team atmosphere and culture.
  • Maintain availability to assume additional responsibilities, as needs of the resort dictate.
  • Perform other duties as assigned.


Candidate Profile:

Education and Experience

  • 4 year degree in a related field preferred or
  • Previous Hotel Management/Supervisory experience in a luxury property required.

Skills and Knowledge

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.                                                   

Management Competencies

  • Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing