Position Summary:

The Assistant Hotel Manager helps support the manager in all aspects of the hotel including but not limited to housekeeping, planning, staffing and payroll in accordance with hotel policies and procedures.

Expected Contributions:

• Directly supervise the housekeeping and laundry staff. Assist in the planning and conducting of training programs. Help plan and coordinate activities, assign and review work, resolve problems, etc.
• Provide supervision and direction to the Front Desk and Engineering associates in the Hotel Manager’s absence.

• Ensure that the team delivers excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires or complaints in a professional and courteous manner, in person, on the telephone or via e-mail
• Ensure the hotel is clean and tidy, at all times
• Maintain high moral on the housekeeping team
• Create and execute on plans to increase efficiencies and service levels in Housekeeping.
• Ensure that the housekeeping department functions efficiently.
• See that guest requests are dealt with properly and in a timely manner.
• Ensure that all rooms meet or exceed our standards

• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing room sales opportunities
• Ensure that all guestrooms and public space are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain effective communication at all times among the team
• Ensure correct staffing levels are in line with targets and business levels
• Report any security issues immediately
• Always adhere to all company policies/procedures and licensing laws
• Ensure open communication between departments, leads, and hourly staff
• Maintain a professional and high quality service oriented environment at all times, specializing in Genuine Ozarks Hospitality.
• Act as high-level assistant manager for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Essential Functions:

• Inform all staff of daily activities and groups as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations, if appropriate.
• Assist with Scheduling and Payroll for the Housekeeping department. 
• Assist in holding regular department meetings keeping staff informed of all activities in the hotel,
• Assist in Reinforcing standards of professionalism, and promoting a strong team atmosphere and culture.
• Maintain availability to assume additional responsibilities, as needs of the hotel dictate.
• Perform other duties as assigned

Candidate Profile:

Education and Experience

• High school diploma or GED; 2 years’ experience in hotel management or related professional area.
• Previous customer service and general computer experience required.

Skills and Knowledge

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Leadership Competencies

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.