Overnight Front Desk Attendant at Big Cedar Lodge

Ridgedale, MO
Front Office
06/25/2024
BCL
Depends on Experience Hourly
Part Time
Overnight

Position Summary: 

To deliver friendly, professional service ensuring guest satisfaction when checking guest in and out of hotel. 

Essential Functions: 

  • Smile, be alert and never leave the front desk unattended.  

  • Read Pre-shift daily. Be aware of all daily activities and meetings taking place in the resort. 

  • Register guest and assign rooms, accommodate special requests whenever possible. 

  • Assist in pre-registration and blocking of reservations when necessary. 

  • Develop a thorough knowledge of the room types, rates, packages and booking procedures. 

  • Notify housekeeping of all late check-outs, early check-ins and special requests. 

  • Maintain a high level of cleanliness in Front Desk area and lobby. 

  • Report all incidents of guest dissatisfaction to the front desk    

  • Assistant Manager/Director of Guest Services. 

  • Report all accidents or injuries that occur at Big Cedar to the front desk manager 

  • Prepare key packets and registration cards and include all materials to be distributed at check-in. 

  • Work with Group Sales to ensure a smooth check-in process for large groups. 

  • Assist guest with the highest level of professionalism possible. 

  • File room keys. 

  • Develop thorough knowledge of all office machines, computer, fax machine etc. 

  • Handle safety deposit boxes in accordance with property procedure.  

  • Use proper mail, package and message handling procedures. 

  • Seek opportunities to WOW our guests, make your MOD aware of opportunities or guest irritants that need attention. 

  • Will perform other duties as required 

  • Will learn and need to obtain knowledge on compass 

 

 

Candidate Profile: 

Education and Experience 

  • High school diploma or GED 

  • or three to six months related experience and/or training; or equivalent combination of education and experience. 

 

 

Skills and Knowledge 

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience. 

  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. 

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. 

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. 

  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. 

  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. 

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. 

  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. 

 

Position Summary: To be responsible for resort operations during overnight shift hours, focusing on guest services inquiries and following end of day processes for property software

 

Key Responsibilities:

  • Assist guests with late check-ins and early check-outs during overnight hours
  • Assist guests with inquiries about resort operations and shuttle services
  • Review and process no-show reservations and cancel as needed
  • Reconcile room charges for Bluegreen Vacations properties and provide receipt copies to their front desk team
  • Batch daily transactions in credit card processor for payment
  • Process End of Day in property management system for all lodges
  • File paperwork from individual outlets
  • Respond to electronic communications from guests
  • All other duties as assigned
  • Collaborate with Security with guest needs
  • Assist guest with dinning reservations and booking activities

 

Minimum Requirements:

Education and Experience:

  • High school diploma or GED
  • Customer Service Experience
  • Experience with Excel
  • Former overnight front desk experience, a plus